ServiceNow opens Knowledge 2024 with innovations that power AI-driven transformation for enterprises everywhere - Seite 2

• For example, new Now Assist for Strategic Portfolio Management (SPM) helps accelerate strategic decision making by analyzing and distilling customer feedback and requests, so employees can boost customer satisfaction and business growth.
• Additional new GenAI features built for app development include service catalog item generation, app generation, and playbook generation, enabling developers and admins to create catalog items and playbooks and build net-new apps in a fraction of the time. This scales automation through the enterprise and saves hours building complex workflows.
• Public sector customers will be able to implement Now Assist for more intuitive constituent and employee experiences. Now Assist GenAI features powered by a Now AI multimodal model will be available for public sector customers in the Government Community Cloud (GCC), ServiceNow’s dedicated cloud designed to meet the regulatory, compliance, and security needs of government agencies. With Now Assist in GCC, agencies can use trusted GenAI capabilities to help with faster incident and constituent response and to improve self-service resources.

With ServiceNow’s single, trusted AI and data platform, customers can realize the full potential of AI across their business, fast. Learn more about ServiceNow's latest GenAI solutions to power enterprise-wide productivity and innovation.

Automation solutions that move work forward

After decades of siloed, disparate systems, businesses need a single solution that connects employees to their work, their organization, and each other. ServiceNow is confronting this challenge head on for leaders across industries with a single, strategic platform that unifies every aspect of their organization. Additional digitization capabilities announced today deliver automation and intelligent collaboration at scale, transforming every corner of the enterprise to be more streamlined, efficient, and effective.

• For example, New Creator Studio expands existing low-code and no-code development solutions in ServiceNow Creator Workflows with additional app creation tools that further empower any employee to build intelligent workflows that boost productivity and transform work. ServiceNow is also enhancing Automation Engine, its hub for managing hyperautomation end-to-end, to give a comprehensive view of all automation environments and simplify RPA deployments improving mission critical business processes. Learn more about ServiceNow’s expanded Creator Workflows capabilities.
• New, purpose-built solutions for the manufacturing industry power faster, more efficient operations and boost employee productivity. Manufacturing Commercial Operations uses GenAI to streamline sales, support, and service, powering faster, more efficient operations. Employee Center (EC) Pro Kiosk brings intelligent self-service to deskless workers, bridging the communication gap between companies and their employees. Learn more about ServiceNow’s AI-powered solutions for the manufacturing industry.

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