ServiceNow opens Knowledge 2024 with innovations that power AI-driven transformation for enterprises everywhere

Knowledge 2024 – ServiceNow (NYSE: NOW), the AI platform for business transformation, today kicked off its annual Knowledge conference in Las Vegas with innovations designed to power AI-driven transformation for enterprises everywhere. The company announced new generative AI (GenAI) capabilities in Now Assist that help supercharge productivity, accelerate cost savings, and empower customers and employees to innovate at scale; new, purpose-built automation solutions for the Now Platform that unify experiences across the enterprise; and expanded strategic partnerships that aim to deliver new solutions and expertise to accelerate customer value and opportunity.

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(Graphic: Business Wire)

These announcements come just over a week after ServiceNow reported another quarter of strong outperformance across all topline growth and profitability metrics, highlighting how the company’s innovation roadmap and operational discipline continue to drive value for customers and shareholders. At ServiceNow Financial Analyst Day on Monday, May 6, the company also reinforced its path to reach $11 billion in revenues by the end of 2024 and more than $15 billion in revenues by the end of 2026.

“Knowledge 2024 is THE place for the ServiceNow community to come together in the spirit of transformation. This year, Knowledge is bigger than ever as we unveil incredible innovations that will put AI to work for people,” said Bill McDermott, chairman and CEO at ServiceNow. “ServiceNow is defining this movement as the AI platform for business transformation, unlocking immense opportunity for our customers and partners. We’re fired up to kick off a new AI-powered era this week.”

Actionable AI for every corner of the business

With GenAI embedded directly into the Now Platform, customers get out-of-the-box intelligence with ServiceNow’s multimodal model—Now AI—built and optimized for enterprise workflows. Multimodal models incorporate and process many types of data, such as text, images, audio, and video, so users can benefit from a range of inputs to get better results. New capabilities add to ServiceNow’s extensive cross-platform family of GenAI features tailored to meet the needs of different types of users, including employees, agents, admins, and developers.