ServiceNow Enhances Creator Workflows to Scale Digital Transformation Across the Enterprise

Knowledge 2024 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2024, ServiceNow (NYSE: NOW), the AI platform for business transformation, introduced a new no-code development studio and new automation capabilities to accelerate and scale digital transformation across the enterprise. New Creator Studio – available with ServiceNow App Engine – extends existing low-code leadership with an intuitive, no-code experience that empowers every employee to build applications. In addition, updates to Automation Engine – part of ServiceNow’s intelligent automation offering – provide a more comprehensive view of automations and simplify robotic process automation (RPA) deployments. These new solutions and tools further complement ServiceNow’s growing Now Assist for Creator generative AI capabilities.

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(Graphic: Business Wire)

Organizations often rely on fragmented point solutions to address a scarcity of IT specialists and a surge in application demand, but those solutions struggle to capture the valuable insights needed to scale automation efforts across people and processes. According to IDC, over one billion new logical applications will be created by 2028¹, highlighting the urgency to address this gap from a single platform.

“As business leaders face increased pressure to boost efficiency, drive productivity, and reimagine operations, they require a comprehensive platform to create, scale, and measure automation across all areas of the enterprise,” said Josh Kahn, senior vice president and general manager, Creator, Finance and Supply Chain Workflow Products at ServiceNow. “These major enhancements in ServiceNow Creator Workflows mark a significant leap forward in the evolution of app development and automation on the Now Platform by securely moving these capabilities beyond the borders of IT and engineering. Now, creators of any skill level have access to the tools needed to create and deploy applications and automations at scale.”

Democratizing no-code development for faster, more intelligent applications

Part of ServiceNow App Engine, Creator Studio brings a no-code development environment to the Now Platform, offering a guided, intuitive experience for building request-based applications. Designed with all creators in mind, Creator Studio breaks down the traditional barriers to app development, making it accessible for business process owners to bring their automation ideas to life. By putting application development into the hands of process owners in a guarded, secure, and governable way, IT teams can reduce backlog while still retaining the ability to monitor and manage the development lifecycle.