RingCentral Expands Platform Leadership with RingSense AI APIs and Workflow Builder - Seite 2

These new APIs are currently available in beta to RingCentral Video Pro+ and RingEX customers, free of charge.

New Workflow Builder for Custom and Automated Workflows

As part of today’s announcement, the new RingCentral Workflow Builder enables users to create custom and automated business workflows to increase workplace efficiency while improving customer experiences. RingCentral customers can create workflows from pre-built templates or build their own custom solutions, to simplify repetitive daily tasks. Pre-built templates include:

• Out-of-office replies - Automatically reply to team messages while you are out of office.
• SMS keyword auto-reply - Create pre-built responses to commonly asked questions.
• Voicemail received notification - Automatically notify team members of a missed voicemail via SMS.
• After-hours SMS auto-reply - Send a response to SMS messages received outside of regular working hours.

Customers build their own customized workflows using an intuitive and robust visual editor. The new platform capability handles more complex triggers – for example, creating automated, personalized responses to an exact phone number match of an incoming SMS message, or transcribing a voicemail to trigger actions based on its content.

By enabling customized replies to incoming chat or SMS messages, calls received or ended, or voice messages received, RingCentral customers benefit from a more intelligent and personalized experience.

“Because RingCentral lets us answer such a large percentage of our daily text inquiries through automation, I’d say our team is spending about 80% less time on those manual responses,” said Dan Alexander, Owner and Instructor, The Saving Lives Society. “That’s time our company can now use much more productively – including adding more lifesaving courses to our calendar.”

RingCentral Platform Recognition

With a community of more than 85,000 developers, 9,000 integrations, and hundreds of third-party applications in the RingCentral App Gallery, RingCentral’s platform is earning praise from industry analysts.

RingCentral was selected by Frost & Sullivan as a Frost Radar Leader for Global CPaaS in 2023 for its unique unified communications platform as a service approach that allows anyone to leverage its award-winning APIs and drag-and-drop workflows.

“RingCentral has always recognized the need to make their platform highly composable through both no-code and low-code options for their customers,” said Michael Brandenburg, Senior Industry Analyst at Frost & Sullivan and lead analyst for the Frost Radar for CPaaS. “Their new capabilities for automated workflows and new APIs for video, RingSense AI, and social messaging are a great enhancement to their platform and an example of how they are embracing a true platform-centric approach.”