RingCentral Expands Platform Leadership with RingSense AI APIs and Workflow Builder

RingCentral, Inc. (NYSE: RNG), a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions, today announced new platform capabilities that re-envision how customers build workflows within their enterprises. These capabilities allow non-technical users and developers to embed AI, video, and social messaging into workflows, automate alerts and notifications, and develop intuitive customer experiences without writing a single line of code.

With the new APIs for RingSense AI, RingCentral customers can generate audio and video transcriptions, summarizations, and speaker diarization across RingCentral and third-party generated recordings. Developers can build applications that deliver advanced insights into audio and video interactions, providing a rich source of data to personalize and enhance customer engagement. For example, keyword analysis enables businesses to quickly understand the topics and recurring themes of their calls.

New Video API and SDK allow developers to integrate live video meetings and interactions into their applications through a white-labeled experience with built-in customizability, closed captioning, and chat, with security in mind. With Social Messaging APIs, developers can integrate with a range of popular platforms, broadening the reach and adaptability of applications. Brands can connect with customers across nine different social media platforms, including Facebook, Facebook Messenger, X (formerly Twitter), X Messages, Instagram, Instagram Messaging, WhatsApp, LinkedIn, and Viber.

“RingCentral is taking its platform capabilities to the next level. Regardless if you're a developer or an end-user, you can take advantage of our world-class platform with hundreds of APIs and automated workflows to drive critical business communications forward,” said Srini Raghavan, Chief Product Officer, RingCentral. “Our developer community can leverage new APIs and SDKs for embedding RingSense AI, video, or social messaging into workflows. These enhancements reflect our next step in delivering no-code and low-code platform experiences and giving customers more intelligent and personalized capabilities.”