How I Got Here: James Watts

NORTHAMPTON, MA / ACCESSWIRE / April 25, 2024 / Yum! Brands
In the #HowIGotHere series, you'll read about the career paths of some of the world-renowned leaders at Yum! Brands. Learn more about James Watts, Global Chief People & ESG Officer at Pizza Hut in this installment.

EDUCATION

• The Windsor Boys' School
  Windsor, Berkshire, United Kingdom (1991- 1996)
• Buckinghamshire New University
  Chalfont St Giles, Buckinghamshire, United Kingdom (1993 - 1997)

If we were to interview your teachers, what would they say about you?

I was loud, over-active and always thinking about being on the football pitch. I did well without trying but could have done better if I really applied myself.

What did you want to be when you grew up?

It was a close call between a football player and an author of fantasy novels, as I was (and still am) a bizarre combination of athlete and fantasy/science fiction nerd.

WORK

First Job: I was a ride operator at a theme park called Thorpe Park in West London where I grew up. I'm hugely grateful for my time there, learning lessons in leadership that I still lean on today such as leading a team, people skills, dealing with difficult situations, coaching and emotional intelligence. I also gained an appreciation for people who work in front-line roles and that has stayed with me my entire career.

• Merlin Entertainment (previously ‘The Tussauds Group'), London, United Kingdom
  1998 - 1999: Operations Supervisor, Thorpe Park
  1999 - 2000: Learning & Development Advisor, Thorpe Park & Chessington World of Adventures
  2000 - 2002: Human Resource Manager, Madame Tussauds London
• The Walt Disney Company, London, United Kingdom
  2002 - 2003: Learning & Development Manager, Disney Store Europe
  2003 - 2004: Human Resources Manager, Disney Consumer Products
• Pizza Hut, London, United Kingdom
  2004 - 2007: Senior Manager, Organizational Development
• KFC, London, United Kingdom
  2007 - 2008: Director, Operations Human Resources
• Yum! Brands, Plano, Texas, United States
  2008 - 2011: Senior Director, Global Talent Management & Development
• KFC, London, United Kingdom
  2012 - 2015: Chief People Officer
• Pizza Hut, Plano, Texas, United States
  2015 - 2021: Chief People Officer, Pizza Hut International
  2021 to Present: Global Chief People & ESG Officer

Do you believe in work/life balance?

I believe in finding a way to blend the things that are most important to you to make yourself most effective. I've learned over the years that I need four slices to my personal "pizza of life:" - 1) my family 2) my career 3) my hobbies 4) the ability to give back. If I have the right blend of them all, I'm going to be at my best and most impactful. I don't always get the balance right, and that's fine for a period of time, but I need to be intentional about protecting the time I need to do all four over the course of a year if I'm going to be fulfilled and effective.

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