Europe’s Enterprises Rising to Meet Digital Expectations - Seite 2

The report also examines how the product-as-a-service (PaaS) model is gaining momentum among enterprises in Europe.

For more insights into the digital engineering challenges facing enterprises in Europe, such as IT/OT convergence and change management, along with ISG’s advice for addressing them, see the ISG Provider Lens Focal Points briefing here.

The 2024 ISG Provider Lens Digital Engineering Services report for Europe evaluates the capabilities of 41 providers across four quadrants: Design and Development (Products, Services and Experiences), Integrated Customer/User Engagement, Platform and Application Services and Intelligent Operations.

The report names Accenture, Capgemini, Cognizant, HCLTech, Infosys, TCS and Wipro as Leaders in all four quadrants, while HARMAN and Tech Mahindra as named as Leaders in three quadrants each. Cyient, LTIMindtree, LTTS and Persistent Systems are named as Leaders in two quadrants each, while Akkodis, Bosch SDS, GlobalLogic and NTT DATA are named as Leaders in one quadrant each.

In addition, Akkodis is named as a Rising Star — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in two quadrants, while Bosch SDS, GlobalLogic, NTT DATA, Randstad Digital and Tech Mahindra are named as Rising Stars in one quadrant each.

In the area of customer experience, Persistent Systems is named the global ISG CX Star Performer for 2024 among digital engineering services providers. Persistent Systems earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence program, the premier quality recognition for the technology and business services industry.

A customized version of the report is available from Cyient.

The 2024 ISG Provider Lens Digital Engineering Services report for Europe is available to subscribers or for one-time purchase on this webpage.

About ISG Provider Lens Research

The ISG Provider Lens Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.