Everest Group Survey

Majority of Businesses Consider Outsourcing Generative AI Development Amid Concerns Over Data Security, Privacy and Regulatory Compliance - Seite 2

Companies across various sectors are recognizing the value of this approach to GenAI, particularly those in highly regulated industries. A premier consumer financial services company in the U.S. recently enlisted the expertise of WillowTree to establish an AI Center of Excellence. Deliverables included a modular architecture with swappable components and large language model (LLM) sandboxes and “starter kits” to support AI ideation, innovation and experimentation, along with a safe deployment methodology covering model tuning, security testing and UX design. This dedicated hub was developed by engaging various teams from across the business to ensure the resulting guidelines and tools reflected their diverse needs and perspectives, and fostered deeper understanding and engagement.

“For many buyers of AI technology, the solutions are like a 'black box'—a place where decisions are made out of sight,” said Dengel. “This means buyers really have to trust their solution builders. Choosing a partner with technical expertise is critical, but it’s just the starting point when you consider how complex the environment is in which we operate. To truly succeed as a market front runner, and to do so on a sustainable basis, that expertise needs to be combined with a commitment to responsible deployment.”

About WillowTree, a TELUS International Company

WillowTree, a TELUS International Company, is a digital experience consultancy partnering with the world’s most customer-centric brands to tackle their thorniest challenges. The company designs and builds mobile apps and websites, launches personalized and automated marketing campaigns, and deploys the latest in Generative AI and machine learning. WillowTree staffs small, elite teams to minimize the time from idea to code and concept to campaign — all with a relentless focus on ROI. Founded in 2008, WillowTree has a team of 1,000+ strategists, designers, engineers, and data scientists across the globe. Discover more about WillowTree, a TELUS International Company, and its suite of services at: www.willowtreeapps.com.

About TELUS International

TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.