Customer Experience Drives Workplace Decisions, ISG Research Finds - Seite 2

Sessions on day two of the event will focus on empowering digital employee experiences. Event host Smith will interview Melissa Green, senior director of shared services at Foot Locker, on how enterprises can evaluate whether their cost management strategies are enabling or hindering professional growth and employee engagement. A panel discussion on AI’s role in shaping the future of work will feature Vivek Goel, chief AI strategist at the Wellness Connection, and Amy Lui Abel, PhD, head of career strategy and experiences for Arch Insurance.

“AI makes the personalization of experiences at scale possible,” Smith said. “Optimal experiences, delivered by digital and technological components, are necessary to engage and guide people and processes, build the corporate brand and foster human connections. By 2027, our research shows one-fifth of enterprises will use AI to dynamically personalize the digital experience.”

Also on day two, Weston Morris, senior director of global strategy for Unisys, will deliver a featured presentation, “Three Lessons Learned (and One Secret Ingredient) to Achieve ROI with Gen AI.” Later, Amanda Bailey, vice president of HR for Boston University, will join Krista Pell, chief people, culture and engagement officer for Alberta Investment Management Corporation, and Serena Huang, founder of Data With Serena, in a panel discussion, “What Type of Face Lift Will GenAI Provide to the Employee Experience?”

Another panel discussion, “The Untapped Potential of Data to Optimize Workplace Performance,” will feature Sonya Dufner, strategy director and principal with global architecture, design, and planning firm Gensler; Stacie Ruen, head of people development at GM, and Tomeka Hill-Thomas, senior principal with Mercer.

Rodman.ai is an Influencer Partner of the ISG Future Workplace Summit, while Unisys, Accenture, DXC Technology and Whatfix are event sponsors. CIOInsights, CIOReview, CIO TechWorld, CrmXchange, Hifo.co, HRM Outlook, ICON Outlook and Telecom Reseller are media partners.

Additional information and registration are available on the event website.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI and automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.