U.S. Firms Adding ServiceNow Modules to Unify Workflows - Seite 2

“U.S. companies are moving beyond rigid legacy workflow platforms,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “Service providers bring expertise in deriving the best experience from ServiceNow.”

The report also explores other trends, including the rising need for document intelligence functions and ServiceNow’s growing collaborations with service providers for industry-specific solutions.

For more insights into challenges relevant the U.S. ServiceNow ecosystem, including the lack of realistic use cases for GenAI and the complexity of customized workflow designs, see the ISG Provider Lens Focal Points briefing here.

The 2024 ISG Provider Lens ServiceNow Ecosystem Partners report for the U.S. evaluates the capabilities of 35 providers across three quadrants: ServiceNow Consulting Services, ServiceNow Implementation and Integration Services and ServiceNow Managed Services.

The report names Accenture, Capgemini, Cask, Cognizant, Deloitte, DXC Technology, HCLTech, Hexaware, Infosys, LTIMindtree, TCS and Wipro as Leaders in all three quadrants. It names Tech Mahindra as a Leader in two quadrants and IBM and NTT DATA as Leaders in one quadrant each.

In addition, Jade Global is named as a Rising Star — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in two quadrants. Kyndryl and Tech Mahindra are named as Rising Stars in one quadrant each.

In the area of customer experience, KPMG is named the global ISG CX Star Performer for 2024 among ServiceNow ecosystem partners. KPMG earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence program, the premier quality recognition for the technology and business services industry.

Customized versions of the report are available from Hexaware, Kyndryl and NTT DATA.

The 2024 ISG Provider Lens ServiceNow Ecosystem Partners report for the U.S. is available to subscribers or for one-time purchase on this webpage.

About ISG Provider Lens Research

The ISG Provider Lens Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.