nShift

Delivery experience key to Black-Friday success - Seite 2

exchanges, helping the retailer retain revenue
5. Work toward a greener Black Friday - shoppers are increasingly eco-conscious
and they make purchasing decisions accordingly. The right delivery process
makes more sustainable delivery options available to consumers. It should
capture emissions related to deliveries so that businesses can reliably
measure - and demonstrate - the success of their sustainability strategies

To create the best customer experience, each part of the delivery process must
work seamlessly together. This is also essential for streamlining warehouse
efficiency. Deploying a series of individual point solutions to manage each
aspect will require multiple integrations and processes to bring it all
together. The more links in the chain, the greater the risk of
profit-threatening disruption and downtime.

David Carey , Senior Vice President, Customer Experience at nShift said, "Making
big infrastructure changes during peak season is almost impossible. But by
starting to plan now, ecommerce and multi-channel retailers can ensure they have
the infrastructure they need to 'go for gold' at the end of the year. The
forthcoming summer sales period creates a good opportunity to test and learn to
ensure that all aspects of the delivery process chime together when it really
matters."

Online retailers should center the business on a scalable delivery management
system to minimize the risk of disruption. Doing so creates a better experience
for the customer. Crucially, it makes it easier for businesses to track, collate
and analyze data across the process. This helps retailers better understand
their customers and improve performance.

nShift enables multi-carrier delivery and experience management from checkout
through returns. The platform includes connections to over 1000 carriers, as
well as supporting integrations with more than 450 business systems, including
ERP, shopping carts, warehouse management systems, and more. With nShift,
retailers and warehouses can create a delivery experience that includes
checkout, book and print, order tracking and returns.

[1] https://www.tidio.com/blog/black-friday-trends/

Logo - https://mma.prnewswire.com/media/1782566/nShift_Logo.jpg

View original content: https://www.prnewswire.co.uk/news-releases/nshift-deliver
y-experience-key-to-black-friday-success-302124768.html

Contact:

James Ellerington: [e-mail] / ([phone]

Additional content: http://presseportal.de/pm/161905/5764256
OTS: nShift