Grupo Supervielle Reports 4Q23 Results - Seite 2

On the retail front, we continued to boost our competitive NPS while also driving sustained digital adoption, higher customer engagement, and cross-selling. Notably, the share of retail digital customers expanded by ten percentage points year-on-year to 62%. Furthermore, 64% of personal loans originated digitally, up from 34% a year ago, while digital sales of insurance products offered through both digital and non-digital channels increased to 26%, up from 10% in January 2023. We are also pleased with the strong adoption of our digital wallet. Between January 2023 to December 2023, the number of transfers soared from 3 million to 7 million, QR code payments increased from 25,000 to 250,000 and bill payments were up 84%. Also encouraging is the 9x year-over-year increase in retail customers embracing our money market fund through our App. This is a distinct service unmatched by other banks, with assets under management at year-end increasing 7x in nominal terms. These developments underscore our customers' trust and reliance on our platform to safeguard their transactional funds against inflation.

We are also achieving tangible results from our efforts to execute our strategic priorities for the corporate segment, recovering share in the second half and closing the year with a slight YoY share gain, as we attracted new clients and captured a higher share of wallet among SMEs and corporate customers while improving NPS in all segments for the second consecutive year. We completed our digital offering of working capital financing products during the year that were well-received, with digital transactions by SMEs in December accounting for 93% of factoring, 72% of commercial unsecured loans, and 52% of overdrafts just months after making them available. This has allowed us to continue expanding our market share in foreign trade transactions and sight deposit balances. Noteworthy, our banking subsidiary was recently ranked first by Euromoney´s 2024 Trade Finance Survey within the Best Service in Argentina, Foreign Trade category, and fifth within Latin America, reflecting our dedication to providing best-in-class tailored solutions to help our customers expand and develop their business internationally. Furthermore, our online brokerage platform, IOL, has become the leading online retail broker in Argentina delivering significant fee growth underscoring our ability to attract and retain customers. Monthly active users increased five-fold year over year to 271,000, while new accounts increased threefold and assets under management surged sevenfold, a testament to our commitment to sustainable growth and client satisfaction.