Tri Pointe Homes Launches Customer Experience Application for Homebuyers

National Homebuilder Creates Homebuyer-Facing Communication Platform to Deliver Comprehensive Customer Experience for Tri Pointe Homebuyers with Updates on Construction Stages from “Foundation to Finished,” Appointment Calendar, Document Management, and Chat Messaging

INCLINE VILLAGE, Nev., Jan. 17, 2024 (GLOBE NEWSWIRE) -- Tri Pointe Homes, Inc. (NYSE: TPH), one of the largest homebuilders in the U.S., today announced the nationwide launch of its proprietary customer experience and communication platform, the Tri Pointe Homes Homebuyer App. Created to keep homebuyers engaged and provide ongoing communication throughout the homebuying process, the application was designed to deliver automated updates on the build process with accompanying photography of the homes, organize key documents and appointments, and set expectations related to a customer’s newly purchased home as it progresses through each construction stage. Additionally, the application allows direct access between homebuyer and builder with the goal of increasing collaboration and streamlining communication. The homebuyer app is live across all 15 of Tri Pointe Homes’ divisions nationwide.

“We like to say we’re in the life-changing business and a big part of that people-first philosophy is setting trends and paving new paths forward,” said Linda Mamet, chief marketing officer at Tri Pointe Homes. “As part of our ongoing efforts to deliver an outstanding customer experience, we saw an untapped opportunity to further strengthen the relationship with our homebuyers through technological innovation and the development of the homebuyer app. It's a convenient and consistent way to stay connected and keep our homebuyers excited and engaged throughout the construction process.”

The Tri Pointe Homes Homebuyer App is one of the first nationwide homebuilder customer experience platforms of its kind. Once a customer signs a purchase agreement and places their earnest money deposit on a homesite, a Tri Pointe Homes New Home Advisor provides the homebuyer access to the homeowner app, which initiates a process for on-going and regular communication with homebuyers from contract to close. The personalized content that’s available through the homeowner app can be accessed and leveraged when convenient for the homebuyer—further enhancing the overall customer experience. Through a series of integrated technology elements and communication mechanisms, the homeowner app currently: