Introducing Spotlight, with an All-New Service Hub and 100+ Product Updates From HubSpot

Today as part of Spotlight, HubSpot’s new biannual product showcase, the customer platform for scaling businesses announced the launch of an all-new Service Hub and Content Hub, as well as global availability of Commerce Hub, and new HubSpot AI features embedded throughout the platform.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240424604937/en/

"Marketing, sales, and service teams are going through a major shift as technology and customer expectations evolve. If these customer-facing teams don't have the right tools, businesses won't grow," said Andy Pitre, Executive Vice President of Product at HubSpot. "Right now, innovation happens in days, not years. It’s a huge opportunity for SMBs, but keeping up with the pace of innovation can be daunting. That's why we've launched Spotlight: to make it easy for our customers to take advantage of everything that HubSpot has built for their reinvention."

All-new Service Hub turns CX teams into revenue drivers

The all-new Service Hub, powered by HubSpot AI, is the only solution that brings together support and success for the first time, so CX leaders can scale support and drive retention.

To help CX leaders scale support, Service Hub now includes:

• Help Desk Workspace: A workspace for reps to unlock productivity with an at-a-glance view of everything that matters most — from real-time ticket updates to omnichannel conversations — plus the ability to organize, search, and filter for improved discovery.
• Tools for businesses to scale support:
  • Advanced SLAs for better, more complex reporting and operations.
  • Robust routing tools to ensure tickets go to the right reps at the right time.
  • Workforce management settings and APIs to set user availability, working hours, and skills.

To help success teams drive retention, Service Hub now includes:

• Customer Success Workspace: For the first time, and available in beta, we’re giving success teams a home in HubSpot. Customer Success Managers (CSMs) can manage their entire book of business in one place with actionable insights and custom segments. The workspace includes:
  • Account activity & pipelines specific to each CSM’s portfolio for easy access to the most important information.
  • Customer health scores so CSMs can identify churn risk, prioritize outreach, and address needs proactively.
  • Product usage integrations with essential apps like Pendo, Amplitude, Segment or HubSpot's Custom Events API.

Service Hub features over a dozen AI-powered tools, including: