nShift

Turn a world of boxes into a world of opportunity with Delivery & Experience Management (DMXM)

London (ots/PRNewswire) -

- The hidden opportunities in ecommerce deliveries: done well 2/3 of customers
will shop again
- nShift calls on retailers to place Delivery & Experience Management (DMXM) at
the heart of the ecommerce customer experience
- Combining delivery management and post-purchase experience management will
unlock new value
- New video sets out opportunities for online and multi-channel retailers

Retailers struggle to differentiate, retain customers, and control costs, even
as they spend increasing sums on discounts and promotions to entice new
customers. A critical element in achieving all of this is how well they can
fulfill the delivery expectations of their customers.

nShift has launched Delivery & Experience Management (DMXM) , a new category of
software designed to meet these challenges. DMXM turns shipping and deliveries
into customer experiences which surprise and delight shoppers, while reducing
costs and unlocking efficiencies across warehouses and delivery teams.

Lars Pedersen, nShift CEO said: "Brand loyalty in retail and ecommerce is harder
than ever to maintain. Retailers struggle with one-time purchasers, serial
purchase-and-return consumers, and rising marketing and logistics costs. More
efficient and higher quality deliveries are the solution to these challenges.
Too many retailers treat them as a purely logistical issue, and so are missing
out on building stronger customer relations.

"A rethink is needed. Retailers need to see deliveries as more than parcels and
boxes. Instead, they're about building closer customer connections with
outstanding delivery experiences. Customers will shop with retailers which meet
their expectations time and again. Businesses can use deliveries to
differentiate and grow."

Driving ecommerce success

nShift enables retailers to offer outstanding customer experiences and increase
operating efficiency. Its DMXM suite is a unique combination of enterprise-class
delivery management, a library of 1000+ carriers, and customer-facing
applications. It provides a joined-up, end-to-end experience from the checkout
to the doorstep.

DMXM enables retailers to:

- Grow beyond limits - with a library of 1000+ carriers, nShift enables
retailers to expand internationally and offer more delivery choices to
customers at checkout. This increases conversion rates
- Connect every stage of the customer journey , by offering the right delivery
options at checkout (including popular zero-emissions and pick-up, drop-off
deliveries), a superior tracking experience, and simple returns which maximize