ISG to Publish Reports on Supply Chain Services

Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a research study examining providers of supply chain services that are helping enterprises establish future-ready supply chains that are intelligent, resilient and sustainable.

The study results will be published in two comprehensive ISG Provider Lens reports called Supply Chain Services 2024, scheduled to be released in October. The reports—one focusing on the U.S. market and the other on the Brazil market—will cover companies offering services including supply chain consulting, supply chain operations, supply chain business process outsourcing (BPO) and circular supply chains.

Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements, and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.

Following the massive supply chain disruptions caused by the pandemic, companies now are facing a range of shorter-term challenges, including political unrest, trade wars, rising interest rates and raw material shortages. They are looking to providers to help them upgrade their supply chain ecosystems to balance risk, optimize supply and demand management, revamp operations, and deliver continuous innovation and net carbon neutrality.

“Executives have shifted their focus from the costs and risks of their supply chains to considering them as drivers of innovation and competitive advantage,” said Namratha Dharshan, chief business leader, ISG Research. “Service providers are being selected for their technological innovation, consulting, data and expertise in the supply chain domain and ability to optimize and enhance performance.”

To achieve their supply chain goals, organizations are leveraging advanced technology, including Internet of things, machine learning, artificial intelligence, predictive analytics, automation, cloud, mobile apps, blockchain, and data orchestration.

For the Supply Chain Services 2024 study, ISG has distributed surveys to more than 110 supply chain service providers. Working in collaboration with ISG’s global advisors, the research team will produce four quadrants representing the supply chain services the typical enterprise is buying based on ISG’s experience working with its clients. The quadrants to be covered are: